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Q: I paid for a single day membership and then decided to purchase a yearly membership.Can my single day membership cost be applied to my yearly membership?Q: How will my gift recipient get their yearly membership card?A: For online and phone purchases, please send a copy of your proof of purchase to the recipient for them to bring to the zoo’s admission window to receive their membership card.

A: Replacement cards can be purchased at the Membership Services window at zoo admission. Please keep in mind that most locations are not free, and that an EPZ membership may only be valid for discount admission. If your children visit with someone other than the cardholder, they will be charged zoo admission. A: You may upgrade your membership at any time by paying the difference between your current level and new level. Q: Can my children use the yearly membership without me? At least one adult whose name appears on the card must be present for the membership to be used.If you need help with your PIN, staff at the Circulation Desk can also delete your old PIN and help you create a new one of your choosing.NOTE: For security & privacy, your PIN is encoded so that staff cannot read it.

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